WARRANTY & AFTER-SALES SUPPORT
Last updated: August 14, 2026
ELEGAUDIO supports distributors, importers and professional audio buyers with technical communication, warranty claim coordination and parts or repair solutions. Product-specific warranty periods and commercial terms are confirmed in the quotation, pro forma invoice, contract or order confirmation.
BEFORE SHIPMENT
Order specifications, destination-market requirements, accessories, plug standard, packaging and branding should be confirmed before production. Products are checked according to the agreed order requirements before shipment.
INSPECTION ON RECEIPT
Inspect cartons and products promptly after delivery. If there is visible shipping damage, missing quantity or incorrect goods, keep the packaging and send clear photos, video, carton labels, packing list and transport documents as soon as reasonably possible. Carrier-related claims may be subject to the carrier’s reporting deadline.
HOW TO REQUEST SUPPORT
Send the product model, serial number when available, order or invoice reference, purchase date, destination market and a clear description of the issue. Photos or a short video showing connections, settings and the fault will help us diagnose the problem faster.
WARRANTY SCOPE
Valid manufacturing or component defects within the warranty terms confirmed for the order may be addressed through technical guidance, replacement parts, repair, replacement or another agreed solution after verification. The appropriate remedy depends on the product, fault, location, quantity and shipping practicality.
EXCLUSIONS
Unless otherwise agreed in writing, warranty service does not cover misuse, incorrect voltage or wiring, unauthorized modification or repair, accident, liquid, impact, abnormal environmental conditions, consumable wear, cosmetic damage that does not affect function, or damage caused by transport after risk has transferred.
OUT-OF-WARRANTY SUPPORT
After the warranty period, we can still discuss troubleshooting, spare parts, repair options and replacement recommendations. Charges and freight arrangements, if any, will be confirmed before work begins.
DISTRIBUTOR SUPPORT
Wholesale partners should keep order records and first collect the information needed for diagnosis. ELEGAUDIO can provide product documentation and remote technical guidance appropriate to the confirmed order.
CONTACT
Use the contact information on our Contact page and include Warranty Support in the subject line. The written terms for your specific order take priority over this general page.
